Operations and Process Improvement

Penn State Management Development offers participants a wide variety of topics related to operations and process improvement. We offer customizable training to meet specific needs, or you can choose to build a training program around some of our most sought-after programs including:

ISM Bridge Exam Course

Current ISM (Institute for Supply Management) members in good standing who have their CPM (Certified Purchasing Manager) designation and wish to earn their CPSM (Certified Professional in Supply Management) designation can elect to take the Bridge. The Bridge is a single, 180-question exam that covers contemporary content and material not included in the current CPM Exam. The Penn State ISM Bridge course addresses the content of the Bridge and provides you with a 100+ multiple-choice question test to help you prepare for certification.

Foundations of Supply Management

This program can benefit anyone interested in supply management, including leaders, managers, supervisors, and persons responsible for evaluating and improving their company’s supply management programs and activities. It is also designed to help people prepare for the Institute for Supply Management exam leading to the Certified Professional in Supply Management (CPSM) designation.

Leadership in Supply Management

This program covers the concerns for leadership in supply management, including mission, policies, and human resource acquisition and development, and the issues related to risk, compliance, and strategic sourcing in supply chains and supply management. It is also designed to help people prepare for the Institute for Supply Management exam leading to the Certified Professional in Supply Management (CPSM) designation.

Effective Supply Management Performance

This program is a closer look at the issues of demand and its complexity, and steps you can take to establish a successful approach to forecasting, logistics, material and inventory management, organization/department assessment, planning, product and service development, and project management and quality. It is also designed to help people prepare for the Institute for Supply Management exam leading to the Certified Professional in Supply Management (CPSM) designation.